Re: Can't Save a Note

cvandenbout — Thu, 15 Nov 2007 14:04:40 GMT

The problem is that the popup is too big for your screen, and the current way we’re using popups doesn’t handle that very well. It's a known issue and the fix for it is actually going to be rolled out to Beta tonight, and Live in a week or two. Until then there are a few things you can do to get around this issue.

The best thing you could do is increase your screen’s resolution. If you need help with that, you may either call your IT Help desk or I can walk you through it as well. You probably have your resolution set at 800 x 600, which is on the small side. The most common setting right now is 1024 x 768. This makes the stuff on your screen a little smaller, and it might take a while to get used to, but you can fit a lot more on there and it should make your life a lot easier. (You’ll be doing a whole lot less scrolling if you make this change.)
If your Internet Explorer window isn’t already maximized, maximize it with the button at the top right of the Internet Explorer window.
Here is a temporary work-around. If you hover your mouse over the title bar of the “New Case Note” box it turns into a “move” icon. You can move the popup up and it will snap to the bottom of the popup where you can select the send alert users and hit submit. To get back to the top of the box, just scroll the screen up or down and it will snap back to the top.

Let me know if you have any questions,

Cory Vanden Bout

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Re: Can't Save a Note